AptDeco Reviews
AptDeco has an overall rating of 2.8 based on 42 reviews. Customer feedback on AptDeco is mixed: AptDeco reviewers highlight positive aspects like wide selection of furniture, easy-to-use website, helpful customer service and fast delivery, which strongly appeal to urban dwellers, young professionals, and furniture shoppers. However, AptDeco is often criticized for its higher prices than competitors, occasional delivery issues, limited return policy and inconsistent product quality.
42 reviews
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How would you rate AptDeco?
All AptDeco Reviews (42)
alberto-Hoffman
May 22, 2026
"Pretty smooth, but payout was slow"
I sold my couch through them and overall it was fine. The pickup part went okay, no real issues there, and the couch was gone when it was supposed to be. I do wish the payout came faster though. Like, once it was delivered, I expected things to move a bit quicker. Not a bad experience at all, just something they could definitely improve for sellers
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hello_robert447
May 17, 2026
"Buying this was a hassle. The checkout kept…"
Buying this was a hassle. The checkout kept confusing me. Not fun
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robert1999
May 16, 2026
"The experience was okay overall, but…"
The experience was okay overall, but the timing was a bit confusing. I feel like it’s only fair to customers to be clear about when things are supposed to happen, because people plan their day around that. A little more upfront communication would have made a big difference
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Martin-williams
May 11, 2026
"Refund Took Longer Than It Should’ve"
Buying was totally fine, no issues there. The refund process though… kind of annoying lol. I had to follow up a couple times, and it felt like no one really knew what was going on. I did get my money back in the end, but it took longer than I expected and was just frustrating.
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hello_eleanor542
April 29, 2026
"Looked better online, and the reminders were annoying"
The chair definitely looked nicer in the photos. When it showed up, the fabric had more wear than I expected and one of the legs felt a little loose. It’s still usable, but for what I paid, I was expecting it to be in better shape. Also, the constant reminders to review or follow up felt aggressive, which just made the whole experience more frustrating. Not a great first order for me.
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BrittanyMalsam
April 29, 2026
"Canceling Was More Frustrating Than It Needed to Be"
I used aptdeco and ended up needing to cancel my order, the process was way more annoying than I expected. Support did eventually get back to me, but it took some time, and the cancellation rules weren’t explained very clearly. Because of that, I still got hit with fees I wasn’t really expecting, which was frustrating. It wasn’t a total disaster, but the lack of clear communication definitely left a bad impression
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diane.Akins
April 23, 2026
"Payment Issue Took a While"
Not gonna lie, my payment got stuck and it was frustrating. Support did eventually help, but they were kinda slow to respond, so the whole thing took longer than I expected.
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JuliusRichman
April 17, 2026
"Decent Experience, Just Wanted More Reassurance"
The site worked fine overall, and I didn’t run into any actual problems. I’ve used similar sites before where the seller info and payment steps were a bit clearer, so I guess I was expecting the same here. Nothing bad happened, but I did feel a little unsure at times and would’ve appreciated more updates along the way.
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saramorris2100
April 15, 2026
"I had a frustrating time using the…"
I had a frustrating time using the site. It was confusing to navigate, the filters didn’t seem to work right, and checkout kept hanging on me. I reached out for help, but the replies felt like the usual canned apologies instead of actually addressing the problem. Not a great experience overall.
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thomas.Bush
April 06, 2026
"Quick Help When I Needed It"
I still remember feeling a bit stressed and unsure of what to do, but they helped me so quickly that it really stuck with me. It was such a relief in the moment, and I genuinely appreciated how fast and easy everything felt.
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BLANCHARD
March 14, 2026
"Communication Could’ve Been Better"
I never really got clear updates from them, which was frustrating. I don’t expect constant messages, but a simple heads-up now and then seems like common sense when someone is waiting on information...
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robertkubis7426
March 12, 2026
"Good deal overall"
I found a really nice table for a fair price, which felt like a small win since I’d been trying not to overspend. The shipping cost was a bit higher than I expected, but it still came out cheaper than buying something brand new. Delivery went smoothly too, so I’d probably use it again
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hello_shaun042
March 10, 2026
"AptDeco was simple enough to use…"
AptDeco was simple enough to use, and I didn’t have any major issues with the process itself. But the service fees really added up. By the time everything was included, what seemed like a decent deal didn’t feel like much of a deal anymore. I understand they need to make money and cover costs, but there should be a reasonable balance so customers don’t feel taken advantage of. I probably wouldn’t use it again unless the fees were more reasonable.
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antoniacottrell7418
March 09, 2026
"I ordered a used dresser from AptDeco and…"
I ordered a used dresser from AptDeco and overall it went smoothly. The tracking was easy to keep up with most of the time, and I liked getting updates when the pickup was finished and when it was on the way. The only annoying part was that the delivery window changed kind of late, so I had to rush around and move some plans. It wasn’t the end of the world, but it did make the day feel a bit hectic. The dresser showed up in good shape though, and the tracking definitely helped me know what was going on. I’d use them again.
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Kathy.rice
March 07, 2026
"Scratched dresser, surprisingly decent support"
My dresser arrived with a obvious scratch on one side, which wasn’t exactly the grand reveal I was hoping for. I sent AptDeco a few photos and was fully expecting the usual slow, annoying back-and-forth, but to their credit, they actually got back to me fast. The support person was nice, clear, and didn’t make it feel like I was asking for the moon over a scratched piece of furniture. i was a little surprised by how painless they made it. Still happy with the order overall and I’d probably use them again.
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hello_neal437
March 06, 2026
"Got fixed in the end"
They did fix it eventually, so I’m glad about that... just wish it hadn’t taken so long
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MITTENDORF
February 19, 2026
"I was a bit disappointed because…"
I was a bit disappointed because the stains and scratches weren’t visible in the photos. Maybe I missed something, but I feel like the pictures made it look cleaner than it actually was. Has anyone else had this happen?
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HOCKING
February 18, 2026
"Smooth and Easy Delivery"
The AptDeco delivery team showed up right on time, handled my dresser carefully, and were really polite the whole way through. The drop-off was super easy and just a really smooth experience overall.
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lucy1989
February 16, 2026
"Good overall, but scheduling was a bit messy"
aptdeco was fine overall, honestly. The item showed up in good condition and everything worked out in the end, but the delivery timing was kind of a hassle. The window changed, so I had to shuffle my plans around, which was just... not ideal. Not a huge deal, I guess, but it made the whole thing feel more stressful than it probably needed to be.
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MOORE
January 26, 2026
"Really smooth delivery experience"
I was a little nervous about buying a couch online, you know, mainly because I wasn’t sure how the delivery would go. But aptdeco made the whole thing easy. They kept me updated, the drivers showed up within the time window they gave me, and they were careful bringing the couch inside. No weird delays, no having to chase anyone down... which I really appreciated. I’d definitely use them again.
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